SUPPORT Center

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Frequently Asked Questions

How do I dispute an electronic withdrawal?
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If you believe there is an unauthorized electronic withdrawal on your statement, please use the form below to initiate a dispute.

Complete The Form

Does TTCU accept incoming wires?
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TTCU accepts both domestic and international wires. Just provide the following information to your external financial institution:

Receiver ABA:

311386073

Receiver Name:

Texas Tech Federal Credit Union

1802 Texas Tech Parkway, Lubbock, TX 79409

Beneficiary (Our member receiving the wire): Beneficiary Name

Beneficiary Account Number

Beneficiary Address

*TTCU does not have a SWIFT number or BIC code.

How do I dispute a charge on my debit card?
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If you believe there is an unauthorized charge on your card, please contact us to request the form to initiate a dispute.

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Can I use my card with Apple, Samsung, or Google Pay?
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Yes! All TTCU debit and credit cards can be added to Apple, Samsung, or Google Pay.

What is my daily card limit?
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Please refer to your Member Information Packet (located within online banking) for daily card limits.

How can I get a new debit card?
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If you need a new debit card, we can mail you a new one, or you can stop by any branch and have one printed. You can find the closest branch to you here

How do I report my card lost or stolen?
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To report your debit card lost or stolen, call 1-800-472-3272, and select option 2.

To report your credit card lost or stolen, call 1-855-256-9155, and state the reason for the call. 

How do I activate my card?
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To activate your debit card, call 1-800-472-3272, and select option 1.

To activate your credit card, call 1-855-256-9155, and state the reason for the call.

How do I change my PIN number?
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To change your debit card PIN, call 1-800-472-3272, and select option 1.

To change your credit card PIN, call 1-855-256-9155, and select option 7.

1

What is TTCU’s Routing Number?
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TTCU’s Routing number is 311386073.

To find your account number, log into online banking and locate the 9-digit number under your account name.

How do I reach support after hours?
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After-hours support can be reached at 1-877-546-1818. Select option 4 to leave us a voicemail.

What is Bill Pay and how do I enroll?
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With Bill Pay, you are able to make and schedule your payments with ease. You can enroll in Bill Pay in the app or in online banking by following the steps below:

  1. If you’re in the TTCU mobile app, select ‘More’ in the bottom right corner. Under ‘Move Money’, select ‘Bill Pay’. If you’re in online banking, hover over the ‘Move Money’ tab and then select “Bill Pay”.
  2. View and accept the disclosure.
  3. Add your payee and payee financial information.

Security Tips

Why is it important to keep my technology updated?
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Microsoft, Google, Android, and other technology providers are in a constant struggle to keep their products updated so that they are secure against the latest cybercrime techniques and exploits. It is up to the end user to be sure to apply these updates to minimize the risk of their technology being vulnerable.

Why do I have to update my password?
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It is important to keep your password fresh and not utilize the same password across multiple platforms. Given the number of data breaches that have occurred recently, if you use the same password across platforms and any one of those is compromised, a hacker will subsequently have access to each one in which you duplicated the password.

How will TTCU correspond with me and what info will we ask for?
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TTCU will not unsolicitedly ask for personally identifiable information, passwords, or other sensitive data. As a best practice, it is best to not share this info with any outside party unless you have engaged and are actively doing business with them.

How do I fix issues with my web browser?
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There are many different issues that can cause issues with a web browser displaying correct and current info or even getting a webpage to properly load. One of the most common fixes that will address many browser issues is to clear your browser cache. A browser cache will store elements or portions of a webpage that you have previously accessed to then load that page quicker next time you visit. Clearing this cache if you have problems with a webpage ensures you are getting the most up-to-date version that the site owner intended for you to see.

How can I tell if a link is safe to click on?
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When accessing a link from any form of online communication, it is good practice to hover your cursor over the link to see the destination it points to. Bad actors can make a link appear to be one thing but clicking that link can lead to potentially malicious content or phishing of your personal info.

How can I tell if an email is really from Texas Tech Credit Union?
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All email marketing communication sent by Texas Tech Credit Union will come from noreply@mail.platinumhomepartners.net, and all other communication will come from noreply@platinumhomepartners.net.